Terms of Service
Effective Date: August 1, 2026
By dropping off items, or by scheduling a pickup or delivery, you (“Customer”) agree to these Terms of Service (“Terms”) with Main Street Laundry 808 (“we,” “us,” or “our”). Please read them carefully. If you do not agree, please do not use our services.
1. Services
We provide wash-and-fold laundry services, including optional pickup and delivery within our service area. Service availability, pricing, and turnaround times are as posted or quoted at the time of order and may change without notice.
2. Pricing and Payment
2.1. Prices are based on our current rates (by weight, per item, or per order as applicable) and any pickup/delivery fees.
2.2. Payment is due upon completion of service (at delivery for pickup/delivery orders), unless otherwise agreed in writing.
2.3. Unpaid balances may result in a hold on your items until payment is made in full.
3. Pickup and Delivery
3.1. Pickup and delivery times are estimates, not guarantees, and may be affected by weather, traffic, volume, or other factors.
3.2. For unattended pickup/delivery, Customer authorizes us to collect items from, or leave items at, the agreed location. We are not responsible for items lost, stolen, or damaged after delivery to an agreed unattended location.
3.3. Customer is responsible for providing accurate address and access instructions. Missed pickups or failed deliveries due to inaccurate information or lack of access may incur a re-trip fee of $10.
4. Turnaround Time
Standard turnaround is approximately 24–48 hours. All turnaround times are estimates only and are not guaranteed.
5. Care Labels, Sorting, and Inherent Risks
5.1. We follow standard wash-and-fold procedures. We are not liable for damage resulting from: (a) missing, incorrect, or illegible care labels; (b) manufacturer or fabric defects; (c) items not suitable for standard laundering; (d) normal wear, shrinkage, color bleeding, or fading that occurs despite ordinary care; or (e) pre-existing damage.
5.2. Customer is responsible for informing us in advance of any items requiring special handling. We may decline to launder such items.
6. Items Left in Garments / Valuables
Please remove all personal items before drop-off or pickup. We are not responsible for cash, jewelry, watches, electronics, keys, documents, or any other valuables left in pockets, bags, or garments. Any such items found are handled at our discretion and at Customer’s risk.
7. Limitation of Liability — Lost or Damaged Items
7.1. We take reasonable care with your items. However, in the event any item is lost or damaged while in our care, our maximum total liability is limited to the lesser of (a) ten (10) times the amount you paid to launder that specific item/order, or (b) $200 per item, regardless of the item’s brand, retail, or sentimental value.
7.2. We do not accept liability based on an item’s replacement or original purchase price. Valuation is limited as stated in Section 7.1.
7.3. To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential, or special damages.
7.4. If you have high-value items, please notify us in advance and in writing so we can discuss whether we will accept them and on what terms; otherwise the limits above apply.
8. Inspection and Claims Window
Customer must inspect all items upon receipt and report any loss, damage, or discrepancy within 48 hours of pickup/delivery. Claims made after this window may not be honored. All approved claims are subject to the limits in Section 7.
9. Unclaimed Items
Items not picked up or accepted for delivery within 30 days of completion will be considered abandoned. After this period, and after reasonable attempts to contact you, we may donate, dispose of, or sell unclaimed items without further notice or liability, and any storage fees will apply.
10. Right to Refuse Service
We reserve the right to refuse or discontinue service for items that are hazardous, excessively soiled, contaminated (e.g., bodily fluids, mold, hazardous materials), or otherwise unsuitable, or for any Customer conduct that is abusive or unlawful.
11. Satisfaction and Re-Cleaning
If you are unsatisfied with the cleaning of an item, notify us within 48 hours and we will re-clean the affected items at no additional charge. Re-cleaning is our primary remedy for cleaning-quality issues.
12. Governing Law
These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Honolulu County, Hawaii.
13. Changes to These Terms
We may update these Terms at any time. The version in effect at the time of your order applies to that order.
14. Contact
Short Version — For Intake Ticket / Receipt
By leaving items with Main Street Laundry 808, you agree to our Terms of Service (posted at our counter and at www.mainstreetlaundry808.com). Key terms: our liability for any lost or damaged item is limited to 10x the cleaning charge for that item (max $200 per item); please remove valuables — we’re not responsible for items left in garments; inspect and report issues within 48 hours; unclaimed items after 30 days may be donated or disposed of.